Yes, there is a complimentary secure store at our Wilson Airport
Office. Please inquire at the Check-in counter.
Yes. If passengers have significant excess baggage, it is
recommended they book a 'freight' seat at an adult rate, which
permits confirmed carriage of an extra 75 kgs.
In most circumstances our Check-in staff will use their discretion
and allow a leeway of up to 2 kgs. However, additional excess
baggage will only be carried, at the sole discretion of the
captain of the aircraft, if the payload of the aircraft and/or
space permits and will be charged at the prevailing rate for
carriage of freight (currently Kshs 400/- per kg, or $4
equivalent, inclusive of VAT).
Most of our flights are operated by aircraft whose luggage
compartments have limited volume and are of an irregular shape. It
is thus more difficult for us to stow large rigid suitcases, which
in an extreme situation, might have to be carried on the next
available flight.
Bookings
Yes, children of 2 years of age and above but not more than 12
years of age are charged at 75% of the applicable adult fare,
depending on the class booked. Infants under 2 years of age are
not charged providing they are not occupying a seat. Infants are
not entitled to baggage allowance.
Online by credit card or Mobile money at the time of making your
booking. Alternatively, email
[email protected]
for other payment options such as credit card payment links, or
bank transfer options.
No show passengers will be required to book and pay for new
tickets. However, if prior notification is received by up to 12
hours before the flight, Safarilink can transfer your booking, at
a cost of $50 per passenger, to the next available flight but has
no responsibility whatsoever for any related extra costs. If seats
are not available, no refunds will be made. You are advised to
ensure that your travel insurance covers such situations.
Please go to the relevant area map under Destinations and click on
each airstrip in turn to see which camp/lodge they service.
Alternatively send us an email using
[email protected]
and we will provide you with the required information.
Most routes operate daily, with seasonal variations such as the
Laikipia to Mara direct services which are suspended from 01 April
to 15 June and between 01 November and 15 December. However,
passengers can route via Wilson and connect to the Mara in the
afternoon.
Transfers within the Masai Mara can only be booked within 24 hours
of the time of travel and are subject to the planned routing of
the aircraft. Transfers are charged at the current rate for a
single ticket from Nairobi to the Masai Mara. Similar rules also
apply to other transfers. Transfer bookings cannot be made online.
No, but it is recommended that you contact our operations the
evening before the flight to reconfirm the timings, as timings on
some routes can vary by up to 40 minutes depending on the routing
of the aircraft.
No, the details of any amendment or a cancellation must be sent by
email to
[email protected].
Refunds for cancellations are normally only given when there are
valid humanitarian grounds for the cancellation. In such
circumstances you must send us full reasons for the cancellation,
plus supporting documentation. See clause 19 of terms and
conditions on the Safarilink website for full information.
General Information
The latest check-in time for all passengers is strictly:
60 minutes before flight time at Nairobi (Wilson)
90 minutes at Kilimanjaro and Zanzibar International Airports
45 minutes in Lamu and Diani
30 minutes elsewhere
Safarilink reserves the right to depart up to 15 minutes ahead of
the scheduled departure time if passengers are not present at the
place of departure by that time.
Safarilink is based at Wilson Airport, Langata Road which is
approximately 8 kms from the city centre and 18 kms from Jomo
Kenyatta International Airport.
The two airports are approximately 18 kms apart. The actual
driving time is about 25 minutes but during the morning and
evening rush hours you need to allow a minimum of 1 hour for the
journey.
Yes, provided you give us at least 48 hours notice we will arrange
for you to be met upon exit from the Arrivals Hall and brought to
our check-in. We will advise you of the cost but it is your
responsibility to make payment directly to the taxi company.
We operate a fleet of 14 modern aircraft. Please see our Fleet
page for detailed information about each aircraft type.
Yes. We offer charter flights with no minimum passenger
requirement. Please contact us for details and pricing.
Yes, there is a coffee shop providing hot and cold drinks and
snacks at our Wilson Airport lounge.
Still Have Questions?
Our customer support team is ready to help you with any inquiries about
your booking or travel plans.